Returns & Exchanges

At Crate Club, we want you to be completely satisfied with your wardrobe, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. Simply ensure all original tags are attached and the garment is in its original condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the request process and secure it to your original packaging.

• 3.
  Drop Off Package

  Hand your package to any authorized carrier location or schedule a pickup to send your items back to our distribution center.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.